As an Estate Agent Administrator, you'll play a vital role in supporting our busy lettings operation, ensuring tenancies progress smoothly from offer agreed through to move-in and beyond. Working closely with landlords, tenants, property managers, and negotiators, you'll help deliver an exceptional customer experience while maintaining the highest standards of service and compliance.
Through industry-leading training and ongoing development, you'll quickly become a trusted source of knowledge for both clients and colleagues, providing expert guidance on tenancy processes and helping to resolve queries with professionalism and efficiency.
This is an excellent opportunity for an organised, customer-focused individual looking to build a successful career within the property industry.
Key Responsibilities
- Liaise with landlords, tenants, contractors, and internal departments to ensure a seamless tenancy experience.
- Prepare, issue, and manage tenancy-related paperwork and contracts.
- Support rent collection processes and assist with tenancy account queries.
- Maintain accurate records and update internal systems with a high level of attention to detail.
- Handle customer enquiries via phone, email, and other communication channels.
- Assist with tenancy renewals, amendments, and end-of-tenancy administration.
- Work closely with local offices to ensure excellent service delivery and issue resolution.
- Provide administrative support to lettings teams while ensuring compliance with company procedures and relevant legislation.