One of the most valuable services Foxtons Property Management and Lettings Support department provides for our landlords is rent collection. This role negotiates challenging situations and protects our landlords’ income when they have not been paid.
Your role as a Rent Collection Administrator is paramount in the relationship Foxtons forges with our landlord clients. You provide the peace of mind that we’ll protect their income – the proof that we get it done for our clients. Our unrivalled training will give you all the tools you need to hone your skills and master the intricate legal landscape around rent arrears. If you have the ambition to become an expert and the drive to follow it through, you will be the professional to confidently deliver top-tier service when it matters most.
Core responsibilities of the role include:
• Contacting tenants at set, regular intervals by any and all means available (telephone, email, text) who have not paid their rent to determine the issue and obtain payment
• Ensure intervals are hit to make sure any court proceedings would be successful
• When required, attend court proceedings to provide evidence in cases pertaining to rent arrears
• Advise landlords of rent arrears and keep them informed until receipt of payment
• Provide landlords with clear explanations of procedures, timings, and available option
We offer:
• Meaningful career progression based on your performance, knowledge and attitude, not just your length of service
• Equity, Diversity and Inclusivity networks with Foxtons-funded social events
• Unrivalled training and upskilling opportunities throughout your career
• One paid work day a year to volunteer for a charity of your choice
• Wellbeing package including enhanced sick pay, free confidential counselling helpline, Mental Health First Aiders, access to a coaching platform
• Enhanced parental policies, including generous shared parental leave
• Pension scheme