The Foxtons Property Management and Lettings Support department provides a variety of services for landlords and tenants. One such service is Rent Collection which ensures that where a landlord has instructed Foxtons to collect rent from their tenant that we are receiving the funds and querying when they are not paid.

Core responsibilities of the role:

• Contacting tenants at set, regular intervals by any and all means available (telephone, email, text) who have not paid their rent to determine the issue and obtain payment
• Ensure intervals are hit to make sure any court proceedings would be successful
• When required, attend court proceedings to provide evidence in cases pertaining to rent arrears
• Advise landlords of rent arrears and keep them informed until receipt of payment
• Provide landlords with clear explanations of procedures, timings, and available option

• Excellent communication skills
• Keen attention to detail
• Enthusiastic & self-motivated
• Able to maintain good vendor relationships
• Experience in an administrative or customer service focused role
• Experience in a property-related position would be advantageous