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Lettings Governance Co-ordinator

Location:
Chiswick Business Park
Department:
Property Management
Salary Details:
£22,000
About The Role
The lettings governance team provide assistance to thousands of Foxtons' landlords who have rented their properties through one of our estate agency offices. We want to make sure that each tenancy runs smoothly from start to finish and that all specific lettings compliance rules are followed, whilst delivering excellent customer service. It is equally important to ensure that all the necessary paperwork is in place and all the relevant records throughout the length of a tenancy are maintained using our custom based CRM system. The core legislative responsibilities involve property licensing, right to rent checks and energy performance requirements.
 
The governance team answer questions concerning technical compliance issues and offer guidance wherever possible to help our landlords effectively manage their property. It is therefore vital to enjoy communicating with a wide range of people. Organisational skills are also essential to balance the demands on your time and manage the administrative elements of the role.
 

CORE RESPONSIBILITIES:

  • Checking of documentation obtained by the front office network
  • Communication with the front office network including advising on property licensing related matters
  • Liaising internally with members from renewals, property management and lettings support
  • Communication with clients applying for a property licence or with licensing queries
  • Liaising with local borough councils on licensing related matters
  • Liaising with the Home Office on right to rent queries
  • Liaising with external domestic energy assessors to arrange EPC renewals
  • Recording of licensing, EPC and right to rent actions and outcomes on our CRM system
  • Managing a portfolio of properties
WE OFFER:
 
  • Starting salary of £22,000 per annum
  • An intensive, ongoing training programme
  • Great career opportunities
  • Vibrant company culture including paid-for social events
  • Diversity and inclusion networks
  • Well-being package including enhanced sick pay and subsidised gym
  • Enhanced parental policies, including generous shared parental leave 
LOCATION:
 
Our stunning Chiswick Park headquarters. Chiswick Business Park is built around a lake and offers weekly events such as food festivals, zip-lining and beach volleyball in the summer.
About You
SKILLS REQUIRED:

  • Excellent communication skills
  • Professional telephone manner 
  • A strong work ethic with the ability to work independently
  • Attention to detail
  • Outgoing, vibrant personality
  • Ability to work positively within a team towards collective success
About The Company

At Foxtons, we’re famous for setting the standard in property. We do this by hiring brilliant people to help achieve our goal of being the best place for our customers to find their dream home or unlock the value of their property investment.

Over the last 30 years we’ve built a network of over 60 branches and a strong operational infrastructure that enables our teams to achieve the highest standards in delivering exceptional service to our customers. Award-winning training ensures our teams have the strong local expertise that our customers expect from us, while our market-leading technology empowers all our staff to provide the best customer experience possible.