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Credit Controller

Location:
Chiswick Business Park
Department:
Property Management
Salary Details:
£25,000
About The Role
At Foxtons, the Property Management and Lettings Support teams provide a variety of services for landlord and tenants. A core service provided by both departments is Credit Control/Rent Collection which ensures that where a landlord has asked us to collect the rent from the tenant for the duration of the tenancy, that we are receiving the funds and querying where we do not receive them. Receiving rent on time not only ensures that our landlords will receive funds when expected, but also ensures that Foxtons fees and contractors are paid promptly. 
 
CORE RESPONSIBILITIES: 
 
Contacting tenants at set, regular intervals who have not paid their rent to determine the issue and obtain payment by any and all means available (text, email, phone)
Ensure intervals are hit to ensure any court proceedings would be successful
When required, attend court proceeding to provide evidence in cases where a tenant is being evicted for rent arrears
Advise landlords of rent arrears and keep them informed until payment is received
Provide landlords with clear explanation of procedures, timings and available options
 
WE OFFER:

• Competitive salary depending on experience
• Comprehensive induction programme
• Ongoing mentoring and training
• Exposure to diverse aspects of the business
• Meaningful career progression
• Vibrant company culture, including paid-for social events
• Well-being package including enhanced sick pay and subsidised gym
• Enhanced parental policies, including generous shared parental leave
 
LOCATION:


Our stunning Chiswick Park headquarters. Chiswick Business Park is built around a lake and offers weekly events such as food festivals, zip-lining and beach volleyball in the summer.

About You
SKILLS REQUIRED: 
 
  • Previous debt collection/credit control experience imperative (in any field)
  • Excellent communication skills, both written and oral
  • Professional telephone manner
  • A strong work ethic with the ability to work independently 
  • Attention to detail 
  • Outgoing, vibrant personality 
  • Ability to work positively within a team towards collective success
About The Company
At Foxtons, we’re famous for setting the standard in property. We do this by hiring brilliant people to help achieve our goal of being the best place for our customers to find their dream home or unlock the value of their property investment.

Over the last 30 years we’ve built a network of almost 60 branches and a strong operational infrastructure that enables our teams to achieve the highest standards in delivering exceptional service to our customers. Award-winning training ensures our teams have the strong local expertise that our customers expect from us, while our market-leading technology empowers all our staff to provide the best customer experience possible.