• Profile

Home Careers Search for a job

Client Services Consultant

Location:
Chiswick Business Park
Department:
Alexander Hall
Salary Details:
£23,000 + uncapped earning potential
About The Role
We're currently looking for a Client Services Consultant to create revenue generating opportunities through outbound call activity. With an extremely high emphasis on customer service, Alexander Hall is very well known throughout the mortgage and protection industry, having won 5 awards in 2020 already. 
 
TASKS & DUTIES: 
 
Achieve personal sales expectations
Adhere to principles of Treating Customers Fairly
Comply with company compliance standards
Maintain daily structure
Engage with internal adviser teams and third party referral companies 
 
MEASUREMENTS:

Volume of booked appointments and turn ups 
Value of bankings generated from booked activity
Call log report
Hotbox count
Feedback from advisers and Foxtons management
 
LOCATION:
 
Our stunning Chiswick Park headquarters. Chiswick Business Park is built around a lake and offers weekly events such as food festivals, zip-lining and beach volleyball in the summer.
About You
SKILLS REQUIRED: 

Accuracy and attention to detail
Able to multi-task and satisfy the completion of tasks within prescribed deadlines
Good organisational skills
Able to work with minimal levels of supervision
Strong communication skills
Have competent computer literacy
Be consistent with Alexander Hall’s cultural values of hard work, integrity and collaboration
Display a positive attitude
Service driven
The ability to explain the benefits of using Alexander Hall confidently
Strong interpersonal skills
Advanced phone etiquette
About The Company

At Foxtons, we’re famous for setting the standard in property. We do this by hiring brilliant people to help achieve our goal of being the best place for our customers to find their dream home or unlock the value of their property investment. Our sister company, Alexander Hall has also grown to become one of the top mortgage brokers in the UK, allowing the Foxtons Group to provide an exceptional and comprehensive service to our customers.

Alexander Hall has been providing expert mortgage advice since 1992. In 2013 Alexander Hall opened its new head office on High Holborn, Central London, and we now have 5 offices in London.

To find out more please visit: https://www.alexanderhall.co.uk/